Dasar-Dasar Business English: Wawancara Kerja dan Etika Email

Business English adalah soal bersikap jelas, sopan dan profesional, dan dua situasi yang paling penting adalah wawancara kerja dan email. Panduan ini memberi Anda frasa kunci untuk keduanya, lengkap dengan contoh yang bisa langsung Anda pakai.

Level: B1–C1. Jika Anda melamar pekerjaan atau menulis kepada rekan kerja dalam bahasa Inggris, hampir semua frasa di sini bisa Anda pakai apa adanya. Setiap bagian mengikuti pola yang sama: kata kunci → frasa berguna → contoh nyata → latihan singkat.

Daftar isi

• Bagian 1: Wawancara kerja
• Bagian 2: Etika email
• Kesalahan umum
• Latihan akhir
• Kesimpulan

Bagian 1: Wawancara kerja

1a. Pertanyaan umum dan cara menyikapinya

Pertanyaan	Yang ingin diketahui pewawancara	Cara memulai jawaban Anda
"Tell me about yourself."	Apakah Anda bisa merangkum latar belakang Anda dengan jelas	"I'm currently a... Before that, I..."
"Why do you want this job?"	Apakah Anda memahami posisinya dan punya motivasi	"I'm excited about this role because..."
"What are your strengths?"	Apa yang bisa Anda tawarkan kepada tim	"One of my strengths is..."
"What is your biggest weakness?"	Kejujuran dan kesadaran diri	"One area I'm working on is..."
"Describe a challenge you faced."	Cara Anda memecahkan masalah	"In my previous job, I had to..."
"Where do you see yourself in five years?"	Ambisi dan rencana jangka panjang Anda	"I'd like to grow into a role where..."
"Do you have any questions for us?"	Minat Anda pada perusahaan	"Yes, could you tell me more about...?"

Rumus sederhana untuk "Tell me about yourself": sekarang → masa lalu → masa depan, dalam sekitar satu menit.

1b. Kata kerja aksi yang kuat

Gunakan kata kerja yang spesifik untuk menjelaskan apa yang Anda lakukan. Kata kerja ini terdengar lebih kuat daripada "I did" atau "I was in charge of".

Kata kerja	Contoh
led	I led a team of five designers.
managed	I managed a budget of $200,000.
developed	I developed a new training program.
improved	I improved customer satisfaction by 15%.
organized	I organized the company's annual conference.
delivered	I delivered the project two weeks early.
coordinated	I coordinated work between three departments.
increased	I increased online sales by 30%.

1c. Frasa wawancara yang berguna

Tujuan	Frasa
Membicarakan pengalaman	"I have five years of experience in..." / "I was responsible for..."
Membicarakan kekuatan	"I'm good at..." / "I pride myself on..."
Membicarakan kelemahan dengan jujur	"One area I'm working on is... and I've been doing this by..."
Meminta pengulangan	"Could you repeat that, please?" / "Could you clarify what you mean by...?"
Memberi diri Anda waktu sejenak	"That's a great question. Let me think for a moment."
Penutup	"Thank you for your time. I look forward to hearing from you."

1d. Contoh percakapan wawancara

Interviewer: Thank you for coming in, Mai. Could you tell me a little about yourself? Mai: Of course. I'm currently a marketing coordinator at a software company. Before that, I worked in sales, which taught me how customers think. Now I'd like to move into a role where I can lead campaigns, which is why this position interests me. Interviewer: What would you say is your biggest strength? Mai: I pride myself on being organized. In my last role, I coordinated work between three departments and delivered a product launch two weeks early. Interviewer: And a weakness? Mai: One area I'm working on is public speaking. I've been practicing by presenting at our weekly team meetings. Interviewer: Do you have any questions for us? Mai: Yes. Could you tell me more about how the team works day to day?

Latihan singkat: Bagian 1

Kata kerja mana yang paling tepat: led, improved, delivered?

1. "I ___ a team of five designers."
2. "I ___ customer satisfaction by 15%."
3. "I ___ the project two weeks early."

Tampilkan jawaban

1. led (sebuah tim)
2. improved (sebuah hasil)
3. delivered (sebuah proyek)

Bagian 2: Etika email

2a. Struktur email profesional

Bagian	Apa yang ditulis	Contoh
Subject line	Singkat dan spesifik	"Question about the marketing role"
Greeting	Sesuaikan dengan tingkat formalitas	"Dear Ms Taylor,"
Opening line	Sampaikan alasan Anda menulis	"I'm writing to ask about..."
Body	Satu gagasan utama per paragraf	Short paragraphs, clear request
Closing line	Sampaikan apa yang terjadi selanjutnya	"I look forward to hearing from you."
Sign-off and name	Sesuaikan dengan salam pembuka	"Kind regards, Mai Nguyen"

2b. Salam dan penutup menurut tingkat formalitas

Formalitas	Greeting	Sign-off
Formal	Dear Ms Taylor, / Dear Sir or Madam,	Yours sincerely, / Yours faithfully, (UK) · Sincerely, (US)
Netral	Hello Anna,	Kind regards, / Best regards,
Informal	Hi Anna,	Best, / Thanks,

Kaidah Britania: "Yours sincerely" dipakai dengan nama (Dear Ms Taylor), dan "Yours faithfully" dipakai tanpa nama (Dear Sir or Madam). Jika Anda tidak tahu nama orangnya, Anda juga bisa memakai "Dear Hiring Manager," atau, untuk pesan yang sangat umum, "To whom it may concern,".

2c. Frasa email yang berguna

Tujuan	Frasa
Membuka	"I'm writing to ask about..." / "I'm writing in response to..."
Meminta	"Could you please send me...?" / "I would appreciate it if you could..."
Melampirkan berkas	"Please find attached..." / "I've attached..."
Meminta maaf	"I apologize for the delay." / "Sorry for the late reply."
Menindaklanjuti	"I'm following up on my previous email."
Menolak dengan sopan	"Unfortunately, I won't be able to..."
Menutup	"Please let me know if you have any questions." / "I look forward to hearing from you."

2d. Terlalu langsung vs profesional

Terlalu langsung	Profesional
"Send me the report."	"Could you please send me the report?"
"I need an answer today."	"Could you let me know by 5 p.m. today, if possible?"
"You made a mistake."	"I think there may be a small error in..."
"I am waiting for your reply."	"I look forward to hearing from you."

2e. Contoh email

Subject: Question about the marketing role

Dear Ms Taylor,

I'm writing to ask about the marketing coordinator position advertised on your website. I have five years of experience in digital marketing, and I would appreciate it if you could tell me more about the team and the next steps in the process.

Please find attached my CV. I would be happy to provide any further information.

I look forward to hearing from you.

Kind regards, Mai Nguyen

Latihan singkat: Bagian 2

Apakah setiap kalimat profesional atau terlalu langsung?

1. "Send me the file now."
2. "Could you please send me the file by Friday?"
3. "I would appreciate it if you could confirm the date."

Tampilkan jawaban

1. terlalu langsung (sebuah perintah, tanpa "please")
2. profesional ("Could you please...?" dengan batas waktu)
3. profesional ("I would appreciate it if you could...")

Kesalahan umum

1. I am agree with you. → I agree with you. (Agree adalah kata kerja, jadi jangan tambahkan am.)
2. I look forward to hear from you. → I look forward to hearing from you. (Look forward to diikuti oleh -ing.)
3. Please revert back to me. → Please reply to me. / Please get back to me.
4. Let's discuss about the project. → Let's discuss the project. (Discuss tidak memerlukan about.)
5. I have five years of experiences. → I have five years of experience. (Experience tidak dapat dihitung dalam makna ini.)

Latihan akhir

Tulis ulang dengan lebih sopan

Tulis ulang setiap kalimat agar terdengar profesional.

1. "Give me your CV."
2. "Reply today."
3. "Your report is wrong."

Isi bagian yang kosong

Lengkapi email ini dengan satu kata di setiap bagian kosong.

Dear Ms Taylor, I'm (1) ___ to ask about the open position. Please find (2) ___ my CV. I would (3) ___ it if you could reply by Friday. I look forward to (4) ___ from you. Yours (5) ___, Mai Nguyen

Tugas berbicara atau menulis

Jawab "Tell me about yourself" dalam empat kalimat: sekarang, masa lalu dan masa depan. Gunakan setidaknya dua kata kerja aksi dari pelajaran ini.

Tampilkan jawaban

Menulis ulang (contoh jawaban):

1. "Could you please send me your CV?"
2. "Could you reply by the end of today, if possible?"
3. "I think there may be a small error in your report."

Mengisi bagian yang kosong: (1) writing · (2) attached · (3) appreciate · (4) hearing · (5) sincerely (UK, karena salam pembuka memakai nama)

Tugas (contoh jawaban): "I'm currently a sales assistant at a retail company, and I manage our online orders. Before that, I coordinated events for a small agency, which improved my organization skills. I've recently completed a business course. Now I'd like to move into a customer-service role where I can lead a team."

Latihan kuis profesional dan teknologi →

Kesimpulan

Sekarang Anda memiliki perangkat inti untuk business English: pertanyaan yang mungkin Anda dengar dalam wawancara, kata kerja yang kuat untuk menjelaskan pengalaman Anda, struktur email profesional, dan frasa sopan yang membuat sebuah permintaan terdengar hormat.

Persiapan terbaik adalah berlatih secara lisan dan tulisan. Ucapkan jawaban "Tell me about yourself" Anda beberapa kali, tulis email sungguhan dengan memakai contoh di atas, lalu minta seorang teman membacanya. Perubahan kecil, seperti "Could you please...?" sebagai ganti perintah, membuat perbedaan besar dalam seberapa profesional Anda terdengar.

Terus belajar

• Latih kosakata dengan kuis profesional dan teknologi gratis
• Apakah "experience" dapat dihitung? A vs An vs The: English Articles Explained menjelaskan kata benda yang dapat dihitung dan tidak dapat dihitung
• "To whom it may concern": Who vs Whom: Does Anyone Actually Use "Whom" Correctly?
• Tidak yakin dengan level Anda? Ikuti tes level gratis